Payment Policies

Please read these Payment Policies carefully before using the Groovy website https://groovy.com.pk/ operated by Groovy. Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

1. Accepted Payment Methods:

   Groovy accepts the following payment methods through Alfa Payment Gateway by Bank Alfalah:

   • Credit Cards
   • Debit Cards
   • Alfa Wallet
   • Credit Cards

2. Transaction Security:

   The security of your transactions is a priority for Groovy. We use industry-standard encryption protocols to ensure the secure transmission of your payment data.

3. Pricing Transparency:

   At Groovy, we believe in transparent pricing. All our prices are displayed with a comprehensive breakdown. In cases where taxes and fees are applicable, they will be included in the displayed price, and a detailed breakdown will be provided for your review.

4. Refund and Cancellation Policy:

   For information regarding refunds and cancellations, please refer to our Refund Policy.

5. Subscription and Membership Payments:

   Groovy does not currently offer subscription services or premium memberships.

6. Payment Confirmation and Receipts:

   Upon successful payment, you will receive a confirmation email. This email will serve as your digital receipt. For any concerns or discrepancies, please contact our customer support team.

7. Chargebacks and Disputes:

   In the event of a chargeback or payment dispute, Groovy will thoroughly investigate the matter. We encourage customers to reach out to our customer support team before initiating a chargeback to resolve any issues promptly.

8. Currency and Exchange Rates:

   Groovy operates primarily in PKR. If you are making an international transaction, your bank may apply exchange rates. Please check with your bank for details.

9. Payment Processing Times:

   Payments made on Groovy's website are typically processed immediately. Depending on your bank, it may take a short period for the transaction to appear on your statement.

10. User Notifications:

    We will notify you of successful payments, failed transactions, or pending authorizations through email and WhatsApp, ensuring you stay informed about your transactions.

11. Security Measures:

    Your payment information is handled with the utmost care. Groovy does not store any payment details on its platform. All transactions are securely processed through Alfa Payment Gateway.

12. Handling Disputes:

    For any payment-related concerns or disputes, please contact our customer support team via email at support@groovy.com or WhatsApp at +923277500820. We are committed to resolving issues promptly and fairly.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@groovy.com.pk .