Refund and Exchange Policies

At Groovy, we are dedicated to delivering outstanding service and ensuring customer satisfaction. This Refund and Exchange Policy outlines the terms and conditions for refunds and exchanges related to orders placed through our website. By using our services and making a purchase, you agree to comply with this policy.

1. Eligibility for Refunds:

   • Full Refund: Customers are eligible for a full refund if they cancel their order at least 48 hours prior to the scheduled event date.
   • Partial Refund: Customers may be eligible for a partial refund of 50% of the order amount, minus any bank charges incurred, if they cancel their order within 24 hours of the scheduled event date.
   • No Refund: No refund will be provided for cancellations made on the day of the scheduled event.

   Cases of customer dissatisfaction with the services of the hired vendors will be evaluated on a case-by-case basis, and refunds may be provided after careful assessment of the circumstances.

2. Eligibility for Refunds:

   • Product Defect or Damage: Customers are eligible for an exchange if they receive a product that is defective or damaged. Please contact our customer support team immediately with relevant details and photographic evidence.
   • Incorrect Product: If you receive an incorrect product, you may be eligible for an exchange. Contact our customer support team with details and photographic evidence.

3. Requesting a Refund or Exchange:

   • To request a refund or exchange, customers must contact our customer support team by email or phone, providing the necessary details of the order and the reason for cancellation or exchange. Refund and exchange requests will be processed within a reasonable timeframe.

4. Refund and Exchange Processing:

   • Full Refunds: Will be processed using the original payment method within 7 days after the cancellation or exchange request is approved.
   • Partial Refunds: Will be processed using the original payment method within 7 days after deducting the applicable charges and fees.

5. Non-Refundable and Non-Exchangeable Circumstances:

   The following circumstances are not eligible for a refund or exchange:

   • Changes in Event Dates or Venues: Communicated after the order has been placed.
   • Failure to Provide Accurate Information: During the order process, leading to an incorrect or unsatisfactory outcome.

   Cases of customer dissatisfaction with the services of the hired vendors will be evaluated on a case-by-case basis, and refunds or exchanges may be provided after careful assessment of the circumstances.

6. Exceptional Circumstances:

   In exceptional cases, such as unforeseen emergencies or extraordinary circumstances, we may consider refund or exchange requests outside the specified policy. Our decision in such cases will be final.

7. Modification or Cancellation of Orders:

   Customers may request modifications or cancellations of their orders by contacting our customer support team. Changes or cancellations are subject to the terms outlined in this Refund and Exchange Policy.

8. Changes to the Refund and Exchange Policy:

   We reserve the right to modify or amend this Refund and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are responsible for regularly reviewing the Refund and Exchange Policy.

If you have any questions or concerns regarding this Refund and Exchange Policy, please contact our customer support team at support@groovy.com.pk .

By using our services and placing an order, you acknowledge that you have read, understood, and agreed to this Refund and Exchange Policy.